❓ Help Center
Frequently Asked Questions about rbajei
Accounts, deposits and withdrawals, bonuses, games, and security — find detailed answers to all your questions here.
Welcome to rbajei. On this FAQ page, created for players in Bangladesh, we have aimed to give honest and complete answers to the most commonly asked questions. From registration to depositing via bKash, betting on BPL matches, claiming the welcome bonus, and responsible gaming — every topic is organized in the sections below. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always available to help.
Account and Registration
Account and Registration
To open an account at rbajei, you need an active mobile number and an email address. You will need to enter your name, date of birth, and a chosen password in the registration form. Our platform is only for those aged 21 and above, so you must confirm your age during registration. The entire process can be completed in just a few minutes.
No, only one account is allowed per person. Creating multiple accounts using the same phone number, email, or payment method may result in those accounts being closed and bonuses being cancelled. rbajei strictly follows this policy to ensure a fair playing environment. If you forget your password, it can easily be recovered through live chat.
First, make sure you are using the correct mobile number and password, and that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. Clear your browser cache and try again. If the problem persists, contact rbajei's 24/7 live chat support — our team will assist you promptly.
Yes, for security purposes rbajei may verify your identity before processing a withdrawal. You will generally be asked for a photo of your national ID card or passport. This process keeps your account protected from unauthorized access and helps prevent fraudulent activity. Once verification is complete, future withdrawals will be processed faster.
Yes. The rbajei website is fully mobile-friendly and works well on any smartphone browser. Whether you use Android or iOS, you can access the site from Chrome or Safari and enjoy all the same features. Loading is fast and the interface is easy to use, making it ideal for mobile users.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to rbajei from bKash, Nagad, or Rocket are generally instant — in most cases the balance is added to your account within a few seconds to a few minutes. Bank transfers may take slightly longer. If there is any delay, please contact live chat with your transaction reference number.
The minimum deposit at rbajei is ৳200 and the minimum withdrawal is ৳500. These limits are the same for all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Because you can start playing with small amounts, new players can easily try out the platform.
For Nagad and most mobile banking methods, withdrawal time is between 15 minutes and 2 hours. If verification is complete and the request is made during regular hours (office hours), the process is generally faster. Bank transfers may take slightly longer. If there is a significant delay, please notify support.
rbajei does not charge any extra fees on deposits or withdrawals on its end. However, your mobile banking provider (bKash, Nagad, etc.) or bank may apply their own charges, which are outside our control. It is a good idea to check your provider's fees before making a payment.
After logging in, go to the "Deposit" section and select Upay or bank transfer. Follow the instructions shown on screen, send the money to the specified account, and save the transaction reference number. If there is a problem confirming the deposit, contact live chat with that reference number. Deposits start from a minimum of ৳200.
Games and How to Play
Games and How to Play
You can bet on BPL as well as international and domestic cricket matches in rbajei's cricket section. Log in, go to the "Cricket" section, choose the match you want, select the market type (match winner, innings score, wickets, etc.), and set your stake. You need to have sufficient balance in your account before placing a bet.
The rbajei slots section features games from several well-known providers including PG Soft, Pragmatic Play, and JILI. Many popular slots are available, including Fortune Tiger, Gates of Olympus, Fortune Gems, and Sweet Bonanza. Every game is operated fairly. New players should get familiar by starting with small bets.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns as winnings over the long term. For example, a 96% RTP means that over the long term an average of ৳96 may be returned for every ৳100 wagered — but this is not a guarantee for any individual session. RTP is an overall mathematical property of a game, not an immediate result.
Yes, rbajei's live casino section features real human dealers via real-time video streaming. A wide variety of live games are available, including roulette, baccarat, blackjack, and Teen Patti. A stable internet connection will make the experience smoother. Live games can also be played easily from a mobile device.
Aviator is a crash game by Spribe where a plane flies and the multiplier keeps rising. Pressing "Cash Out" before the plane crashes secures your win. In fishing games (such as Mega Fishing and Dragon Fortune), you shoot various fish to collect points. Strategy and caution are equally important in both types of games. For newcomers, starting with small bets is the sensible approach.
Bonuses and Promotions
Bonuses and Promotions
When you open a new account at rbajei and make your first deposit, you receive a 100% welcome bonus of up to ৳8,000. For example, if you deposit ৳1,000 you will receive a ৳1,000 bonus, giving you a total balance of ৳2,000. If you deposit ৳18,000 or more, you will receive the maximum ৳8,000 bonus, for a total of ৳26,000. Log in to your account and follow the instructions to claim the bonus.
The wagering requirement for the rbajei welcome bonus is 25x. This means you need to place total bets equal to 25 times the bonus amount before you can withdraw. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets. Withdrawing from the bonus is not possible before this requirement is met. Full terms and conditions are available on the terms page.
The rbajei VIP program has three tiers: Bronze — up to 0.5% cashback per week; Silver — up to 1.0% cashback per week; Gold — up to 1.5% cashback per week. You can move up to a higher tier through regular play. VIP members also receive priority support and special offers.
The cashback bonus is tied to your VIP tier and is awarded on a weekly basis. A percentage of your total net losses during the set period is added to your account as cashback. To find out more about current offers and applicable terms, contact us via live chat or check the promotions page.
Yes, rbajei offers special promotions throughout the year around various festivals and sports seasons. During Eid, Pohela Boishakh, or the BPL T20 season, there are opportunities to receive extra bonuses and special betting offers. Check the promotions section of the site regularly for the latest offers, or ask via live chat.
Security and Responsible Gaming
Security and Responsible Gaming
rbajei uses industry-standard SSL (Secure Socket Layer) encryption to keep all your personal and financial information secure. Your payment details are never shared with third parties. The platform is kept up to date through regular security reviews. Use a strong password to keep your account secure.
rbajei is only for those aged 21 and above. This age limit is strictly enforced. Age is verified during registration and an ID document may be requested if needed. We take the necessary steps to prevent underage use of accounts. If there are minors in your household, keep your account details secure from them.
rbajei prioritizes responsible gaming. If you feel that gaming is having a negative impact on your daily life, take a break. On our responsible gaming page you will find self-assessment tools and helpful guidance. Talk to us via live chat to set limits or temporarily close your account. Remember — gaming is for entertainment, not as a way to earn income.
Yes, rbajei offers the option to set deposit and betting limits as part of responsible gaming. You can also put your account into self-exclusion for a set period of time. Contact our live chat support for help with this, or visit the responsible gaming page.
rbajei only uses software from recognized and trusted game providers. Games from providers such as PG Soft, Pragmatic Play, JILI, and Spribe are tested by independent third parties and use certified RNG (Random Number Generator) technology. This means every outcome is completely random and impartial. rbajei does not interfere with any results.
The rbajei support team is available 24 hours a day, 7 days a week via live chat in Bengali. Click the live chat icon on any page of the site, or email us at [email protected]. For urgent issues, live chat is the fastest way to get a resolution.
Still have questions? Talk to support
Our Bengali support team is available 24/7 to answer any questions you have. Connect via live chat now.