rbajei's commitment to responsible gaming
Gaming is for enjoyment — not addiction. rbajei believes the safety and well-being of every player is the highest priority.
Our commitment
rbajei is committed to delivering a fun and safe gaming experience to players in Bangladesh. We believe responsible gaming means knowing when to stop, sticking to a budget, and seeing gaming as a form of entertainment — not a source of income.
We always want our players to enjoy games within their limits and with pleasure. For this reason, rbajei keeps various safety tools and support systems in place, so that no player falls into the trap of excessive gaming.
Remember: responsible gaming is not a sign of weakness — it is the quality of an aware and sensible player. rbajei is always by your side.
- Gaming on a secure and encrypted platform
- 24/7 Bengali live chat support
- Accounts for 21+ only
- Set your own deposit limit
- Self-exclusion and account break options
- Player mental health is our priority
Safety tools
Deposit Limit
You decide how much to deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded. This tool is the most effective way to keep your budget under control.
Time-Out Feature
If you feel you need a short break, take a time-out for anywhere from 24 hours to 30 days. During this time you will not be able to log in to your account. After the break, your account is reactivated automatically.
Self-Exclusion
If you feel you need a long break, use self-exclusion to suspend your account for anywhere from 6 months to 5 years. During this time you will not receive any promotional emails or messages either.
Session Tracking
It is easy to lose track of how long you have been playing. rbajei's session tracker will alert you regularly — so you can manage your time with awareness.
Loss Limit
Set your account to automatically stop gaming once you have lost a set amount. This protects you from excessive losses and helps you build healthy gaming habits.
Reality Check Reminder
Every hour or at set intervals, a pop-up will tell you how long you have been playing and how much you have won or lost — so you can make the right decision.
Age Verification and Protection of Minors
rbajei is for persons aged 21 and above only. Age is verified at registration and identity documents may be requested for suspicious accounts. If there are minor children in your home, use parental control software on your device and keep your account details private.
Recognise the warning signs
Problem gaming often develops gradually. Be alert if you notice the following signs and seek help:
You are spending more money on gaming than your set budget.
You want to stop gaming but cannot, or feel restless when you try.
You keep playing to win back money you have lost (chasing losses).
You are hiding your gaming from family or friends.
You are neglecting sleep, food, or work in favour of gaming.
You are taking on debt or selling assets to cover gaming costs.
You are turning to gaming to relieve stress or sadness.
You become irritable when you are not playing.
If any of these signs apply to you, contact our live chat support right now. Asking for help is an act of courage.
Top tips for healthy gaming
Set a budget first: Decide how much you can spend before you start playing. Once you reach that limit, end the session — no matter how tempting it feels.
Set a time limit: Decide how much time you will spend gaming each day and set an alarm. Time with family and friends should always come first.
Accept losses as normal: Winning and losing are both part of gaming. Instead of playing more to chase lost money, end that session.
Do not game under stress: If you are angry, upset, or under pressure, stay away from gaming. Decisions made in that state are poor ones and the risk of greater loss is higher.
See it as entertainment: Do not think of gaming as a source of income or a way to pay off debts. It is entertainment — just like watching a film or eating out.
Take regular breaks: Do not play for long stretches at a time. Take at least a 10–15 minute break every hour — get up, walk around, drink some water.
Ways to get help
A dedicated team is always ready to support responsible gaming at rbajei. If you feel gaming is affecting your daily life, contact us today:
- Talk to us directly at any time via 24/7 live chat. Our trained team will assist you in Bengali.
- Email us: [email protected] — we will respond promptly.
- Go to your account settings to activate a deposit limit, time-out, or self-exclusion.
- Find detailed questions and answers about responsible gaming on our FAQ page.
Remember
Asking for help is nothing to be ashamed of. Our support team will assist you without judgement and in complete confidence. The sooner you reach out, the sooner you will find a solution.
If a family member is struggling, you are also welcome to contact us — we support families too.
Common Questions and Answers
Need help? We are here right now
If you feel gaming is getting out of control, do not wait — talk to us. No judgement, complete confidentiality.