Your Privacy Is Our Priority
At rbajei, your personal information is stored with the highest level of security. In this policy, we clearly explain what data is collected, why it is collected, and how it is kept safe.
Introduction and Scope
This privacy policy ("Policy") is issued by the entity operating the rbajei platform and applies to the website at https://rbajei.cam and related services. This policy has been prepared specifically for users in Bangladesh.
By using our platform, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any term, please refrain from using our platform. Review this policy regularly, as it may be updated from time to time.
What Information We Collect
Information You Provide Directly
When you register with rbajei or use our services, the following information may be collected:
- Full name and date of birth
- Valid email address
- Mobile number
- Banking and mobile payment details (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification
- Account password (stored in encrypted form)
- User preferences and set limits (as part of responsible gaming)
Automatically Collected Information
The following information is automatically collected through technical means when you visit the platform:
- IP address and geographic location (approximate)
- Browser type, version, and operating system
- Device type and screen resolution
- Date and time of site entry and exit (BST, UTC+6)
- Pages visited and click patterns
- Referral source (how you arrived at the site)
- Cookie and session data
Gaming Activity Information
The following information is recorded to improve your gaming experience on our platform and to meet regulatory requirements:
- Betting history and records of wins and losses
- Complete transaction history of deposits and withdrawals
- Details of bonus and promotion usage
- Records of communication with the support team
- Self-set limits and responsible gaming preferences
Purpose of Data Use
rbajei uses your personal information only for specific, legitimate, and transparent purposes. Information is not used for any reason beyond what it was collected for.
Account and Service Management
Your information is used to create, verify, and manage your account. It is also needed to process transactions, provide bonuses, and ensure VIP benefits.
Fraud Prevention and Security
Information is analyzed to detect and prevent irregular activity, to comply with Anti-Money Laundering (AML) regulations, and to ensure platform security.
Platform Development and Personalization
Your usage patterns are analyzed to improve the platform experience. Game recommendations and promotional offers are provided based on your preferences.
Customer Service and Communication
Your information is used to respond to your questions, complaints, and support requests. It is also needed to send important account-related notifications.
Ensuring Responsible Gaming
Your gaming behavior is monitored to identify potentially risky patterns, and support or limit recommendations are provided when needed.
Statistical Analysis
Aggregated anonymized data is analyzed to improve our gaming portfolio, payment methods, and overall service quality.
Data Sharing and Disclosure
rbajei does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing (including bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure management, and game provision. These partners receive only the minimum necessary information for contractual purposes and are required to comply with our privacy standards.
4.2 Legal Obligations
Where we are legally required to do so under applicable laws in Bangladesh, court orders, or valid requests from government authorities, we may disclose information. Each such request is properly verified.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such circumstances.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the rbajei website. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential cookies: Required for the platform's basic functionality, login sessions, and security
- Functional cookies: Store your language preferences, gaming settings, and personalized experience
- Analytical cookies: Collect statistical data to analyze and improve site usage
- Security cookies: Used for fraud detection and account protection
5.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.
Data Security Measures
Technical Security
We use industry-standard security technologies:
- SSL/TLS encryption (256-bit)
- Encrypted password storage (hashing)
- Firewall and intrusion detection systems
- Regular security audits
- Two-step verification option
Administrative Security
In addition to technical security, administrative measures are also taken:
- Only authorized staff can access data
- Regular privacy training for staff
- Data access logs and monitoring
- Data breach response plan
- Minimum data collection policy followed
Data Retention Period
How long your information is retained depends on the type of data and legal requirements:
7.1 Active Accounts
We retain all relevant information for as long as your account remains active. This information is needed to provide you with uninterrupted service.
7.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specific period for legal obligations, dispute resolution, and fraud prevention. This period is determined in accordance with applicable laws in Bangladesh.
7.3 Financial Transaction Records
Financial transaction records must be retained for a specific period in accordance with Anti-Money Laundering (AML) regulations and financial regulatory requirements.
Your Rights and Options
rbajei provides its users with the following rights regarding their information:
Right to Access
You may request to know what information we hold about you. You can obtain this information by contacting us via live chat or email.
Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can also be changed directly from your account settings.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to certain types of data processing, particularly for marketing purposes.
Right to Data Portability
You may request your information in a structured and readable format so that it can be used elsewhere if needed.
Right to Restrict Processing
You may request a temporary restriction on the processing of your information in certain circumstances.
Minors and Age Verification
rbajei provides services only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21.
Age verification measures are in place during the registration process. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.
If parents or guardians believe their child has registered on our platform, please contact [email protected].
Policy Changes and Updates
rbajei reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- By posting notices on the website
- By sending a message to the registered email address
- Via notification at the next login
If you continue using the platform after the updated policy takes effect, you will be considered to have agreed to the new terms. The "Last Updated" date at the top of this page always indicates the date of the most recent change.
If you do not agree after a policy change, please contact our support team to close your account.
Privacy Contact
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:
[email protected]
24 hours, 7 days — support available in Bengali
We generally try to respond to your inquiry within business days. For urgent security matters, immediate assistance is available via live chat.
Related Pages
Read these pages to learn more about your rights and our policies:
- Terms & Conditions — Full terms of use
- Responsible Gaming — Safe gaming guidelines
- About Us — Introduction to rbajei
- FAQ — Answers to common questions